FAQ
What are our service hours?
Current coverage hours are from 8A.M. to 12:00 midnight. GMT, 7 days/week, but we have 24 x 7 capabilities.
How many languages can we support?
While our core business is the English speaking mass market in Ireland, UK, Spain and United States, our complete staff is bilingual English-Spanish. We also have capabilities in French, German and Italian
What is our contact centre capacity?
Our current seating capacity is 140 seats where we currently have 60% dedicated to existing campaigns and 40% available for new business opportunities
What kind of clients do you work with?
We focus on building long-term relationships with solid financially stable companies. Our current roster of clients is heavily balanced towards the Fortune 1000, but we would work with reputable SME, Government and Corporate clients wherever possible.
How long have you been in business?
Professional Call Solutions has been in business since 2001
How do you know that your agents are doing a good job? How do you check up on them?
Quality Assurance is our highest priority. Our goal is 100% customer satisfaction and we constantly employ numerous methods to ensure that all calls are handled in the most professional manner possible. To accomplish this, we record the majority of calls across all clients for later review. QA Supervisors also listen into live calls, giving instant feedback to our agents. We also randomly contact customers to receive feedback. Additionally, our phone system closely tracks hold time, records calls, talk time, and several other statistics, which are reviewed by management on a daily basis.