Customer Service

Changing consumer behaviour and much greater broadband speeds has led to an exponential increase in the usage of smart devices. Increased device interconnectivity and higher user device dependency are all making the customer services process a more involved and urgent event for end users.

Customer services interactions, both prior to and after the sales process, are an integral part of the end-user experience and are key to converting a once-off purchaser into a long term repeat customer.

The nature of Customer Service will sometimes mean that we must deal effectively with unhappy callers. Our agents are trained to always respect your customer’s situation and to leave them with a positive impression of your customer service solutions and your brand.

Client Benefits:
  • Best-in-class industry training standards
  • Continuous feedback and use of a consultative approach to identify process improvements
  • Exceptional data security
  • Maximum flexibility during fluctuations in volume
  • Increase in up- and cross-selling rates
  • Improved customer loyalty and improved service delivery

See our work in action

Pan-European Telecommunications Company

Sales & service support across all inbound and outbound channels for major new product introduction Over 100 agents and infrastructures with an intensive 4 week training journey Compressed timeframe from announcement to launch

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National Insurance Group

Reduction in costs and complexity by integrating disparate contact point solutions into one reporting system

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On-line Golf Holiday Company

Improved first call resolution rates and reduced the number of internal transfers by 45%

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