Customer Service

Changing consumer behaviour and much greater broadband speeds has led to an exponential increase in the usage of smart devices. Increased device interconnectivity and higher user device dependency are all making the customer services process a more involved and urgent event for end users.

Customer services interactions, both prior to and after the sales process, are an integral part of the end-user experience and are key to converting a once-off purchaser into a long term repeat customer.

The nature of Customer Service will sometimes mean that we must deal effectively with unhappy callers. Our agents are trained to always respect your customer’s situation and to leave them with a positive impression of your customer service solutions and your brand.



Client Benefits:
  • Best-in-class industry training standards
  • Continuous feedback and use of a consultative approach to identify process improvements
  • Exceptional data security
  • Maximum flexibility during fluctuations in volume
  • Increase in up- and cross-selling rates
  • Improved customer loyalty and improved service delivery

See our work in action


On-line Golf Holiday Company

Improved first call resolution rates and reduced the number of internal transfers by 45%

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Hardware and Homeware retailer

Increased on-line conversion rates by 17%

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National electricity provider

Over 80% sales conversion target achieved and surpassed month on month since campaign start.

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