Communications with customers who are unhappy or who have already been lost can help pinpoint opportunities to improve product and service delivery, correct miscommunications and identify new growth opportunities.
Never before have technological tools for winning back unhappy or lost customers been more available or affordable to help you reconnect with them. A lost customer win-back programme can help limit negative word of mouth from unhappy customers who defect and encourage positive word of mouth from customers who are won back.
At Zevas we know that it takes far more to win a new customer than to keep an existing one. Zevas have extensive experience and success in minimising churn and driving successful customer win-back campaigns.