Inbound/Outbound Telesales

Zevas have a successful track record of over 15 years experience in inbound and outbound B2B and residential customer acquisition and retention programmes. We pride ourselves on a very high conversion rate with low churn.

We use and develop leading-edge I.T. systems and technology, with an extensive suite of tools drive and monitor superior performance, in real-time.

An environment of continuous training, coaching and success-based incentives drives our teams’ performances to challenge and exceed clients’ KPIs. All our agents pass through a rigorous recruitment process which includes psychometric testing and role-play assessment. Zevas provides global multilingual services in voice and web based communications and many of our services can be provided either on an out-sourced or an in-sourced basis.

You can be assured that every contact from your existing or potential customers coming through the Zevas voice and web channels will be treated as an opportunity for a great customer experience.

What can we do for you?

Do you want to know how outsourcing can increase your profits and your market share? In this FREE GUIDE you'll learn how outsourcing

  • Saves you money
  • Reduces risk 
  • Can be your fastest route to market
  • Grows your business

sales outsourcing and lead generation

Client Benefits:
  • Flexibility to create a bespoke service for your business requirements
  • Responsive, professional and cost-effective solutions while ensuring high-quality customer interactions
  • Experience across a wide range of sectors, media and languages
  • Continuous real-time monitoring and reporting of your KPIs Campaigns that generate the highest level of qualified leads
  • High response rates with successful up-selling and cross-selling programs
  • Increased conversion rates, improved sales and customer satisfaction

See our work in action

Nationwide mobile phone services provider

Increased sales lead generation productivity by 68% YoY

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On-line Golf Holiday Company

Improved first call resolution rates and reduced the number of internal transfers by 45%

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Pan-European Telecommunications Company

Sales & service support across all inbound and outbound channels for major new product introduction Over 100 agents and infrastructures with an intensive 4 week training journey Compressed timeframe from announcement to launch

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