Management System


What is Zevas Helpdesk and Managed Service Offering ?

Zevas helpdesk is an Integrated IT management solution designed to Monitor and Manage IT Infrastructure for Medium and Large Enterprise. Zevas Helpdesk adds a business context to monitoring IT Resources, there by helping the various stakeholders understand the impact of downtimes on the business.




 

Integrated IT Performance Management
for Better Operations

  • Network Performance Management (Availability, Performance, Traffic Analysis)
  • Systems and Database Performance Management
  • Monitor Key Performance Indicators
  • Trend Analysis and Reporting
  • Capacity Planning

Business Service Management which helps Business Managers

  • End User Experience Management
  • Monitor Key Business Metrics
  • IT Service Desk with Support for ITIL
  • Service Level Management
  • IT Asset Management

With out of the box support for monitoring networks, servers, databases and applications, Zevas helpdesk can give your IT Operations Team a single pane of glass to troubleshoot performance issues quickly. The integrated Service Desk with support for Ticketing, Problem Management, Change Management, Knowledge Base, automated trouble ticketing etc makes workflows in production simpler, there by making effecient use of IT Personnel.
Remind password