Help Desk Features

Provide services for sites and accounts using a single application enabling users to access their specific accounts. Configure Account Specific Automations, Service Level Agreements, Knowledge base, Assets, Reports and much more.

Manage and control each of your clients' IT and Non-IT assets remotely and transparently with the Asset Management Module specifically designed for Managed Service Providers.

An Incident is any event which causes, or may cause, an interruption or a reduction of the quality of the service offered.The objective of Incident Management is to restore normal operations as quickly as possible with the least possible impact on either the business or the user.

problem management in Zevas helpdesk - MSP helps to reduce adverse impacts caused by incidents and avoids the recurrence of problems related to these incidents. This primary focus on problem management is root cause analysis and elimination. The tool also helps in managing multiple incidents revolving around a single problem easily.

With the Change Management in Zevas Helpdesk - MSP implement changes in a controlled and structured environment which reduce the impact in systematic approach. This change management process goes through a complete approval cycle depending on the type of change.

Meet your customers' expectations and achieve higher levels of customer satisfaction by providing quality and timely services using Service Level Agreements.

Avoid round trips to the desktop physically for diagnosing and resolving issues. Use the Remote Desktop Control Solution and gain access to the computers easily.

Get the visibility and control over your sites using a wide range of reporting options - more than 100 Canned Reports, flexible Custom Reports, easy-to-view Flash Reports and so on.