Pan-European Telecommunications CompanySEE MORE CASE STUDIES >
Sales & service support across all inbound and outbound channels for major new product introduction Over 100 agents and infrastructures with an intensive 4 week training journey Compressed timeframe from announcement to launch
Client needs
  • Sales & service support across all inbound and outbound channels for major new product introduction
  • Over 100 agents and infrastructures with an intensive 4 week training journey
  • Compressed timeframe from announcement to launch
Solution
  • Recruit, assess and allocate candidates to their most appropriate channel
  • Complete intensive “train-the-trainer” programme with client
  • Successfully complete staggered training and proficiency testing with new and existing agents
  • Go live within 8 weeks of recruitment process starting
Results
  • Most successful roll out for client across their global regions
  • Revenue and performance KPIs met from the outset and maintained
  • Live within the 8 week window


See all of the services we offer and pick the one that fits your needs!