Case studies

Have a look at some of our multichannel customer contact solutions in action


Telecommunications

Leading digital network provider
Improved customer satisfaction ratings by 45% and reduced Year on Year customer churn by 23%

Pan-European Telecommunications Company
Sales & service support across all inbound and outbound channels for major new product introduction Over 100 agents and infrastructures with an intensive 4 week training journey Compressed timeframe from announcement to launch

Nationwide mobile phone services provider
Increased sales lead generation productivity by 68% YoY

Utilities

National electricity provider
Over 80% sales conversion target achieved and surpassed month on month since campaign start.

Fundraising

Irish Overseas Development Agency
Increased conversion rates across all campaigns while maintaining the highest quality of standards

Financial Services

Leading Global Payment Company
Successful launch of the product in to a new market/territory

National Insurance Group
Reduction in costs and complexity by integrating disparate contact point solutions into one reporting system

Digital Media

Leading digital media provider
Service successfully rolled out and ramped up within 6 weeks of recruitment process starting (5 weeks ahead of target)

Global Social Media Company
Leads conversion rate increased by 40%